Telus to open Vegas call centre

Accounting Chapter 15



Link: http://www2.canada.com/calgaryherald/news/calgarybusiness/story.html?id=984f5691-232c-4c6c-9623-4355d0cfe243

Summary:
This article is about the company, Telus, planning to open a call center in Las Vegas, Nev.. The call center will provide Spanish-language support to the customer service line and also Telus members that are able to speak Spanish, in order to better serve their customers. This project would create up to 1000 job opportunities in Las Vegas, as well as some "headquarter style" jobs in Canada. The Telus spokesman guaranteed no job losses in Alberta thats related to the project because the Vegas call centre is function to adding capacity to the Telus' business in order to grow. The new call centre is said to be part of a tentative agreement between Telus and the city of Las Vegas Redevelopment Agency.

Connection:
The connection between chapter 15 and this article is the decisions being made by company with the help of useful financial statements and percentages. During this difficult economic time, many companies are pulling out their financial statements to analayze how they're doing in order to not get pulled into the economic problems. Telus has decided to create a new call centre, which is considered an unlikely move due to the economic slowdown of many business. Their financial statements are very important to Telus' decision because they would probably have to study them so that they can come up with the best solution to boost their sales and net profit. The sales percentage of their years of business would definately help them because they would want to know what projects or new ideas had increase their sales heavily. Also, Las Vegas Redevlopment Agency also must study Telus' financial statements to see if opening their call center would benefit the Las Vegas' economicy

Reflection:
Although opening a call centre in Las Vegas may sound risky because of the number of people who are slowing down in their purchases, it may be a good idea to Telus for a change. Their ideas of including Spanish as a language for their service and even opening in a city where there are populated spanish-speaking people is a interesting idea. This can grab more people into using Telus because they can understand spanish instead of english. Telus' project can also increase job opportunities for people since many people are getting laid off.